lGoFitness is Recruiting for the position of Customer Service/Admin Officer
LOCATION: Lekki
DUTIES
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly
• Responds immediately to member requests, inquiries and concerns
• Act as a liaison, provide services information and resolve any emerging issues that our member might face with accuracy and efficiency
• Identifying and assessing members’ needs to achieve satisfaction.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
QUALIFICATION
• Excellent member service skills are required
• Ability to communicate effectively verbally, non-verbally and in writing with both staff and members
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic cash processing procedures is required
• Functional computer skills (to include Ms Word and Ms Excel) are required.
• Ability to multi-task
• Must be able to work a flexible work schedule to include holidays and weekends
• Uphold GoFitness’ Gym Vision, Mission, Values and code of conduct
• Comply with all GoFitness’ Gym policies and procedures
REQUIREMENT
• Applicant MUST be residing on the island area of Lagos State (Lekki, Victoria Island, Ikoyi Obalende, or Ajah axis)
• Must have proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer/Member orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• At least ND/HND/BSc in any discipline is required
How to apply
Send CV to hustlenaija@gmail.com
Application closes: 15th November 2017
NB: Only qualified applicants will be contacted.
No comments:
Post a Comment